Queen Anne Healthcare Wins 2009 "Excellence in Action" Award
Congratulations to Queen Anne Healthcare on recently receiving My InnerView’s Excellence in Action award for customer satisfaction. This award recognizes those providers that performed in the top ten percent of nursing homes nationwide.
Neil Gulsvig, President, My InnerView, said, “This year’s award recipients deserve to be recognized and applauded for their dedication to customer satisfaction."
To be eligible for the award, the facility completed a customer (resident and family) satisfaction survey in 2009, had a minimum 30% response rate, and scored in the top 10% of qualifying facilities on the questions “What is your recommendation of this facility as a place for care?” in terms of the percent of respondents rating the nursing home as “excellent.” Over 5,000 nursing homes in the country participated in the 2009 satisfaction survey.
Queen Anne Healthcare Receives AHCA Quality Award
Queen Anne Healthcare’s efforts are now receiving national recognition. Queen Anne is a 2004 recipient of the American Health Care Association’s Quality Award.
There are 16,000 nursing homes in the country. Queen Anne is one of 108 long-term care facilities in 36 states and the only facility in Washington that earned the Quality Award this year.
The AHCA Quality Award is designed to support continuous quality improvement efforts by promoting quality awareness and education and by recognizing quality achievements. Award recipients are chosen for making quality a priority in order to better serve their customers, their staff, and their communities.
The program also fosters networking among participating facilities by enabling them to share winning strategies and to communicate best practices. AHCA Quality Award applicants are evaluated based on criteria adopted from the Malcolm Baldrige National Quality Award.
A ceremony for award recipients was conducted in October at the National AHCA Convention.
